selection pools and scoring

Hi

I work in customer service role and have been recently told that I will be made redundant.

I have a problem with the scoring and need some advice.

The customer service department is made up if two areas. The first which is the main area, which covers nearly all of the companies products, is manned by people who have been in the company for a while and have loads of experience and have picked up a wide range of technical kwowledge over the years.

The second area was newly formed about a year ago after acquisition to look after a separate product and after people from the existing area had supported this product for a while, new people were taken on to work in this area and the existing people were transferred back into the main area.

The people in both areas are in the same pool for selection and both areas are going to retained.1 person is to go from the new area and 5 from the other

Now, the issue.

In terms of technical ability the new people in the new area have been scored higher than most of the people in the main area including the ones who supported the new product.

It looks like these people have been scored using different competencies within the technical ability selection criteria, competencies that relate to the persons specific role.

Is this fair?

Surely all members of the pool have to be scored using identical competencies within this criteria as it is a measurement of knowledge of tools and processes that are required to do the customer service role.

Thanks in advance.

Hi Nearly

If you are all in the same pool, it would be normal to assess you all against the same criteria. It is difficult to see justification for doing otherwise.

I suggest you raise this with your employer during the consultation process to see if your suspicions are correct. If they are, and the employer cannot justify why, then I suggest you have the chance to bring a claim (assuming you have over a year's service)

Regards

Pete